Last August 17, 2015, a traumatized Grab Taxi passenger, named Deej Dayola, posted on Facebook her complain against a taxi driver who sprayed him. She is a regular customer of the taxi service.
The alleged perpetrator is Joel Lapira. Grab Taxi suspended the account of the driver and conducted an investigation. He was submitted into drug testing and the results were negative. The victim also have himself checked in the hospital with toxicology exams and same with the driver, the results were negative.
And so, Grab Taxi released an official statement about the matter in their Facebook page saying.
Official Statement on Alleged Taxi Spray Incident
Date: August 17, 2015
We would like to inform you that the August 17 incident has been CLOSED. The GrabTaxi team spent over a week to carefully investigate on this matter. We brought the passenger to the hospital for full check-up and toxicology exams, all results were negative. The driver was also brought for drug test and investigation, again all results were negative.
It has come to our attention that the passenger posted her story on social media, and we would like to help the driver share his side as well.
Here is the full post:
Embedded with the official update from the company is the side of the driver. It was said there that the driver was not able to earn a living because of the damage from social media ranting. Everyone he knows in and out of the country were informed via the internet. It brought so much pain to his career and his family.
So, the cased was closed as per Grab Taxi proving the driver’s innocence. However, the reputation of the driver and Grab Taxi have been severely damaged.
Grab Taxi is best known for being a trustworthy taxi service provider in the Philippines. In Manila, passengers will pay an additional booking fee. For Cebu, booking fee is not well practiced. Instead, Cebuanos are availing the service during promo days.
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