Because of Freedom of Information, everybody is free to express his/her opinion online. However, everybody is also free to disagree with his/her opinion. Whatever is posted online stays forever.
A 5-year degree holder in the Philippines, Erickson Ignacio Marcos, received a text message from his Alma Mater referring to work as a data analyst in a call center industry. Contrary to the usual reaction after offered a job, he was not happy about it. He then expressed his views in a status message on Facebook. Unfortunately for him, the BPO nation retaliated with rage by spreading his post online.
The viral post began when a Facebook user, Christian del Rosario, took a screenshot of Erickson’s post and placed his profile picture beside it. Just for 20 hours, the post became viral embedded with all the rants from call center agents and other employees in the BPO industry. Most of the comments revolves around Erickson being “brainless”, “stupid”, or “not using his head” for being unable to distinguish a call center agent from a data analyst. Others too started on correcting his grammar. Some individuals who agrees to Erickson’s point suffered the same rant.
With all fairness, I understand Erickson’s point. I was a call center agent myself and I know it is not an easy job. I resigned because I just did not fit in the environment. If it is not for me, why should I stay? Even if I have different opinions about the call center industry, I never posted them online. I have a lot of friends working there. I cannot take the consequence due to a single rant against the BPO business.
What Erickson is taking about is a social issue. As an aspiring social scientist myself, I am aware that the BPO industry helped the economy of our country. However, there are adverse effects of this practice. If abused, call centers are no less than a form of exploitation from the hegemony of the West. It changes our values that it is as if money is most important thing in surviving in the world.
Good thing for Erickson, he made his Facebook profile private, or else, strangers will be vandalizing his timeline with hate messages. I am certain for now that he learned his lesson. We should stop bashing him because that is already online bullying. If you really understood the context of his post, it was intended against his Alma Mater not to call center agents themselves.
If you are in anyway offended, I understand. Again I was a call center agent myself. But, we cannot gain anything from bashing him but stress. We cannot lose anything too but our time. He does not deserve the fame from the hashtag #ericksonignaciomarcos.
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